Letting the Process Move Forward as a Nurse Case Manager

11 Apr, 2024 Anne Llewellyn


Sarasota, FL (WorkersCompensation.com) -- I am working with a man who fell while he was in Mexico on vacation with his family. He suffered a brain injury and is confused and agitated. As a result, he was airlifted to Miami. His wife, adult son and daughter are with him.

As you know, with a TBI, mentation and agitation are part of the diagnosis. Keeping him calm, allowing him to rest is the goal.

Another challenge is that the patient is from Oregon and wants to go back to his home. This will require him to be medically stable and possibly an air ambulance for transport.

As a Nurse Case Manager, my role is to set realistic expectations with the family and help them understand the process. As an independent case manager, I learned a long time ago, we can only do so much and we have to let the hospital staff do their job and let the process move forward.

Care Coordination and transition of care is part of the role as well as being a support to the patient, the family and the care team to work through challenges that come up.

If you have had a complex case like this, would love to hear from you as to how you did all you need to do as well as stand back and let the plan work as it can. You can reach me at allewellyn48@gmail.com

Have a good week!

P.S. This is my two-year anniversary working at WorkersCompensation.com. I hope my articles have touched you and helped you realize how important the role of the nurse case manager is in today’s complex healthcare system. Thanks for all the kind words of those who have send me notes on LinkedIn and for all you do!

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    About The Author

    • Anne Llewellyn

      Anne Llewellyn is a registered nurse with over forty years of experience in critical care, risk management, case management, patient advocacy, healthcare publications and training and development. Anne has been a leader in the area of Patient Advocacy since 2010. She was a Founding member of the Patient Advocate Certification Board and is currently serving on the National Association of Health Care Advocacy. Anne writes a weekly Blog, Nurse Advocate to share stories and events that will educate and empower people be better prepared when they enter the healthcare system.

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