What Went Right? Workers’ compensation has developed an extraordinary vocabulary for failure. We measure lost time, litigation, reserves, delayed reporting, disability duration, medical costs, missed appointments, and unsuccessful return-to-work efforts. When an outcome falls short […]

Case File In Kentucky, an employer is entitled to immediate reimbursement of duplicative workers' compensation benefits, but its recoverable subrogation interest must be reduced by its pro rata share of the employee's attorney's fees and […]

The Caring Claim Leaders shape the workers’ compensation experience long before an injury occurs. Their decisions determine how quickly claims are reported, how supervisors respond, how information moves, and whether injured employees remain connected to […]

Labor Landscape Despite strong demand for mental health-related training and resources, less than a third of American workers receive any at work, results of a recent survey show.   For its annual StigmaFree Workplace Mental Health Survey, the National Alliance on Mental […]

The Caring Claim A workplace injury can disrupt employment and personal financial stability in the same moment. The injured employee may understand that workers’ compensation addresses medical care and wage replacement while remaining uncertain about […]

The Caring Claim The direct supervisor often becomes the most influential person in an injured employee’s workplace experience. This leader represents the organization through every phone call, schedule change, check-in, and return-to-work conversation. Employees frequently interpret a supervisor’s silence […]

The Caring Claim An injured worker enters the workers’ compensation system carrying questions that may not yet have words. Pain, uncertainty, financial pressure, and unfamiliar terminology can make it difficult to determine which questions matter […]

Back to Claims School A workers’ compensation claim may appear to live inside one file, yet the work extends across an entire network of people. The injured employee needs medical care, income stability, information, and […]