Back to Claims School Stephanie Neuenfeldt, MBA, CPCU, ACP, SCLA, AINS, AIC, has spent 20 years building a career around the people and processes that shape workers’ compensation outcomes. She serves as Regional Workers’ Compensation […]

Conference Recap Return-to-work does not begin when an injured worker is medically released to return to the job. It begins in the first hours and days after an injury, when trust, communication, and expectations are […]

Back to Claims School A workers’ compensation program can generate constant activity and still leave leaders uncertain about whether it is improving anything. Files close, reports circulate, vendors complete assignments, and meetings fill the calendar. […]

Conference Recap When an injured worker hires an attorney, many employers and insurers instinctively shift into litigation mode. But according to panelists at WCI, the best outcomes often come from focusing on partnership, communication, and […]

The Caring Claim Every workers’ compensation claim develops through a series of questions. Some questions gather facts while others uncover fear, misunderstanding, functional concerns, or barriers that have remained invisible. The words chosen by an injured worker, […]

Back to Claims School A strong fraud investigation begins long before anyone is caught doing anything. It begins when a claims professional recognizes that the available information requires closer examination and responds with discipline. The […]

Conference Recap Workers' compensation can seem complicated because it sits at the intersection of law, medicine, and claims administration. During a WCI session designed for professionals both new and experienced, a judge, physician, and claims […]

The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: This playbook provides a structured approach to investigation, communication, medical management, and documentation. Claim Profile Scenario […]