What Do You Think? Workers’ compensation is the exclusive remedy for a workplace injury that arises out of and occurs in the course of employment. A recent case addresses whether the exclusivity rule protects Tennessee […]

What Went Right Claims professionals make hundreds of decisions capable of shaping the trajectory of a workers’ compensation claim. Early contact, clear communication, timely authorization, coordinated care, documentation, expectation setting, and problem solving all influence […]

What Went Right? Recovery after a workplace injury develops through changes in function, capacity, confidence, routine, and independence. An injured employee may move from being completely off work to completing a modified schedule. A lifting […]

What Went Right? Workers’ compensation has developed an extraordinary vocabulary for failure. We measure lost time, litigation, reserves, delayed reporting, disability duration, medical costs, missed appointments, and unsuccessful return-to-work efforts. When an outcome falls short […]

Case File In Kentucky, an employer is entitled to immediate reimbursement of duplicative workers' compensation benefits, but its recoverable subrogation interest must be reduced by its pro rata share of the employee's attorney's fees and […]

Key Cases The best workers' compensation claims and the most desired litigated cases share something in common: The people footing the bill tend to like them best when they're over and done with. Thus, settlement […]

Key Cases Under Florida Statutes Section 440.192, an employee may, for any benefit that is "ripe, due, and owing," file with the Office of the Judges of Compensation Claims a petition for benefits which meets […]

Back to Claims School Stephanie Neuenfeldt, MBA, CPCU, ACP, SCLA, AINS, AIC, has spent 20 years building a career around the people and processes that shape workers’ compensation outcomes. She serves as Regional Workers’ Compensation […]