Back to Claims School A workers’ compensation claim often begins with very little information. A supervisor may report that an employee felt pain while lifting a box. The employee may describe symptoms that developed over several days without identifying one clear […]

Case File A worker's hand was crushed by a 2,500-pound check valve during a plant turnaround project. Could he avoid Louisiana workers' compensation exclusivity by alleging an intentional tort and suing the plant owner? Case […]

The Case Manager Case managers who learn to work effectively with the claims adjusters on their cases often achieve better outcomes for everyone involved. The claims adjuster is an important member of the workers’ compensation […]

Back to Claims School A workers’ compensation claim may appear to live inside one file, yet the work extends across an entire network of people. The injured employee needs medical care, income stability, information, and […]

The Caring Claim How Timely Outreach Protects Connection and Participation in Workers’ Compensation  Silence inside a workers’ compensation claim is rarely empty for the injured employee. Every day without an update can invite questions about […]

The Caring Claim How Warm Referrals Preserve Trust in Workers’ Compensation  Every handoff in a workers’ compensation claim carries the possibility of strengthening trust or weakening it. Injured employees often move among supervisors, human resources […]

The Caring Claim How Predictability Supports Participation and Recovery  Uncertainty becomes one of the heaviest burdens an injured employee carries after the physical injury occurs. The employee may leave a medical appointment holding work restrictions […]

The Caring Claim Every workers’ compensation claim has a first human moment. The injury may have already been reported and the paperwork may already be moving, yet the employee’s experience begins when another person makes contact. Pain has disrupted the body […]