The Caring Claim Every workers’ compensation claim develops through a series of questions. Some questions gather facts while others uncover fear, misunderstanding, functional concerns, or barriers that have remained invisible. The words chosen by an injured worker, […]

Back to Claims School A strong fraud investigation begins long before anyone is caught doing anything. It begins when a claims professional recognizes that the available information requires closer examination and responds with discipline. The […]

Conference Recap Workers' compensation can seem complicated because it sits at the intersection of law, medicine, and claims administration. During a WCI session designed for professionals both new and experienced, a judge, physician, and claims […]

The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: This playbook provides a structured approach to investigation, communication, medical management, and documentation. Claim Profile Scenario […]

Back to Claims School Jim Frerking has spent his career seeing workers’ compensation from several sides of the industry. He has worked for a large insurance carrier, a major property and casualty broker, and now […]

The Caring Claim Leaders shape the workers’ compensation experience long before an injury occurs. Their decisions determine how quickly claims are reported, how supervisors respond, how information moves, and whether injured employees remain connected to […]

The MedLegal Professor Technology Lab AI, Documentation, and Professional JudgmentThe EEE Responsible AI Standard. Educate. Empower. Elevate. By Nikki Mehrpoo In workers’ compensation, notes are not just reminders. They are the official record of what […]

The Caring Claim A medical provider can understand the injury and still lack a clear picture of the work awaiting the injured employee. Job titles rarely reveal the physical demands, cognitive pressure, environmental conditions, or […]