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Case Management Focus: Does Your Mother Know What You Do?

24 Oct, 2023 Anne Llewellyn

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Sarasota, FL ( -- Does Your Mother Know What You Do is a common question in case management circles because we can't understand why no one recognizes our work. Not even our families! I am sure many of you reading this post have people asking you what you do. This may be why people say Case Management is the Best Kept Secret in healthcare. There are many reasons for this. The main reason, in my view, is that the practice of case management is made up of primary nurses and social workers who look at their work as their job, and it does not deserve any special recognition.

Case Managers do work that not everyone cannot or does not want to do. Here are a few things that separate us from the rest:

(1) We use our voices to stand up for our patients at their lowest points.
(2) We listen to our patients and families when no one else is listening.
(3) We look for resources when everyone else says no.
(4) We bring the team together to improve collaboration.
(5) We talk to all the parties and help them talk to each other.
(6) We stand with people who are at their most vulnerable state.

So, regardless of your workplace setting, it is time to toot your own horn and tell everyone what you do as a case manager. Take credit for the wins you make. Share the "atta boys" given to you by patients, families, and team members. Stand proud because you advocate for your patient when everyone says this is how the system works. Case managers don't stand for the status quo. We are disruptors in a complex, fragmented, and costly system. Standing up for a patient/family/physician or other team member is difficult, but case managers do it daily.

To drive this point home, the Centers for Case Management and the Case Management Society of America wrote a Position Paper titled Communicating Your Value: The Case Manager’s Guide. The Position Paper covers each area of case management and highlights the value case managers bring to the patient/family, the organization, your colleagues, and your communities. It is a "must read'" and "must share" publication that points to the value of the case management practice.

Take time to read this critical position paper, and if you see something left out, share your comments with CMSA and the Center for Case Manager Community. You can get your copy for free at

As we wrap up Case Management Month – I want to thank all case managers for all you do! Your work is appreciated.

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    About The Author

    • Anne Llewellyn

      Anne Llewellyn is a registered nurse with over forty years of experience in critical care, risk management, case management, patient advocacy, healthcare publications and training and development. Anne has been a leader in the area of Patient Advocacy since 2010. She was a Founding member of the Patient Advocate Certification Board and is currently serving on the National Association of Health Care Advocacy. Anne writes a weekly Blog, Nurse Advocate to share stories and events that will educate and empower people be better prepared when they enter the healthcare system.

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