Case Management Focus: CMSA Releases Four Important Papers for All Case Management Professionals

11 Jun, 2024 Anne Llewellyn


Providence, RI ( -- Last week, the Case Management Society of America held its annual conference. Case managers from all sectors gather in Providence, Rhode Island, to learn, network, and share information to improve their practice and the healthcare system.

Several papers were introduced that will help CMSA, and all case managers share the vital work case managers do in every sector of the healthcare system.

Each of these papers is important for case managers to read so they can examine their practices and ensure they are working up to their full potential.

I am sharing them in this post so you are up to date and have the information to improve your practice.

The first paper is titled Promoting Successful Outcomes in Primary Care. Here is the link to access the paper.

This paper highlights the critical role of case management and professional case managers (PCMs) in augmenting care coordination and patient outcomes across primary care organizations and providers.

The paper describes the characteristics of a successful case management practice context based on the three Tracks of the MCP Model, PCMs’ role responsibilities supporting care interventions for people with multiple chronic conditions and HRSNs, and the application of the Case Management Society of America’s (CMSA) standards of practice—all in primary care settings.

This paper also provides critical evidence-based information demonstrating potential value for the MCP Model and guidance for key strategies that primary care organizations and providers are encouraged to adopt.

Nurse Case Managers in Workers' Compensation can share this paper with the physicians they work with so they know that working with case managers improves outcomes for the patients they see.

The second document is a statement from CMSA on Diversity, Equity, Inclusion, and Belonging (DEBI) that will help guide a new committee is led by two long-time case managers: Michael B. Garrett, MS, CCM, and Dr. Ellen Fink-Samnick, DBH, MSW, LCSW, ACSW, CCM, CCTP, CRP, FCM.

The committee’s goal is to help case managers and all stakeholders better understand our role in improving the environment for our patients and their caregivers, the workforce, and all stakeholders across the care continuum through DEIB. Here is the link to read the position paper

The third paper is titled The Impact of Case Management on the Healthcare System. This paper was Designed specifically for healthcare professionals; this resource delves into how case management enhances patient outcomes, reduces costs, and more. Download the fact sheet today to gain valuable insights for leveraging case management. Here is the link to learn more.

Fourth Paper: Case Management at a Glance: This resource is designed for patients, families, and caregivers to understand how case managers can guide you to better health outcomes and a smoother healthcare journey. Here is a link to download the paper

Please take time to read each of these documents and share them so others can be informed about your work and how case management is improving the delivery of care one patient at a time throughout the care continuum.

I would also like to congratulate and welcome Janet Coulter as President of the Case Management Society of America. Janet will do a great job leading the national board and growing CMSA, THE professional organization for all case managers.

Follow CMSA, your professional organization, to stay current with the work the National Board is doing to help each case manager be the best that they can be.

Have a good week!

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    About The Author

    • Anne Llewellyn

      Anne Llewellyn is a registered nurse with over forty years of experience in critical care, risk management, case management, patient advocacy, healthcare publications and training and development. Anne has been a leader in the area of Patient Advocacy since 2010. She was a Founding member of the Patient Advocate Certification Board and is currently serving on the National Association of Health Care Advocacy. Anne writes a weekly Blog, Nurse Advocate to share stories and events that will educate and empower people be better prepared when they enter the healthcare system.

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