Expert Analysis

Injured workers are being subjected to egregiously excessive, low-value clinic visits, most for seemingly minor conditions. Put yourself in their place, and question the process from their perspective. If you sprained your ankle doing yard […]

At a prayer breakfast during a WCI convention in Orlando, Florida, I was struck by how forward thinking the presentation was while being so rooted in ancient Biblical text.  The message of the prayer breakfast […]

There are many trends at the federal level affecting the property and casualty industry, and during a recent discussion, our regulatory compliance and government affairs teams addressed four important questions to provide some background and […]

We have always done it this way.   This is the epitome of workers’ compensation and the claims handling process. It is the death of creativity, innovation, and organizational development. It crushes souls, smothers hope, and […]

Evidence-based medicine (EBM) is “the conscientious, explicit and judicious use of current best evidence in making decisions about the care of individual patients.”[1] The aim of EBM is to integrate the experience of the clinician, the values […]

The workers compensation system is rife with negative experiences and outcomes.   When workers get hurt on the job, the accident is usually not their fault.  They are thrust into a confusing system where the incentives […]

The IME process is not an area where claims managers want to skimp on quality. Claims that require IMEs have complexity and uncertainty surrounding them — for example, perhaps an adjuster wants to discover the […]

The workers’ compensation claims handling has been a repetitive nature of process and move on, follow the checklist for an audit, and close the claim. Process, and repeat. Go down the checklist and follow the […]