Expert Analysis

The late Secretary of Defense, Donald Rumsfeld famously said, “There are known knowns — there are things we know we know,” when asked for evidence that Saddam Hussein tried to supply weapons of mass destruction […]

A primary trait which ensures success for claims examiners is their ability to closely manage all aspects of their claims.   Unfortunately, that trait can become a barrier to claims success when that examiner transitions to […]

Empathy, noun, the ability to understand and share the feelings of another.    The workers’ compensation system was designed to restore the lives of humans who were injured during an unforeseen circumstance while at work. Helping […]

If you ask anyone to explain the players’ role in any sport, the answer will probably be “score, of course!” But ask an award-winning coach and their answer will likely be different – the end […]

Technology has helped many industries survive the COVID-19 pandemic, and workers’ compensation is no exception. From spikes in telemedicine use to transitioning to virtual work environments, the industry was forced to digitize quicker than ever […]

Last week, the New York Supreme Court dismissed an employer’s appeal regarding unclear Medicare Secondary Payer (“MSP”) settlement language in the case of Matter of Perez v. Bed, Bath & Beyond, 2022 NY Slip Op […]

In my position as the author of The Optimized Patient, I am making a direct appeal to the Workers Compensation industry to do something innovative about injured worker recoveries that fail.  You have the tools […]

If you run an office-based business, the plan for getting people back to work, in person, has been a moving target. That has certainly been the case at One Call. Like many of you, we […]