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By James Benham, Co-Founder, CEO, JBK, and author of Be Your Own VC  Picture a carrier that spent seven figures on a “modern, end-to-end” platform two years ago. It looked great in the demo. It still looks […]

By James Benham, Co-Founder, CEO, JBK, and author of Be Your Own VC  Last year, I watched a carrier deliver a demo of an AI tool that could summarize a complex medical record in under ninety seconds. The room […]

By James Benham, Co-Founder, CEO, JBK, and author of Be Your Own VC  If you lead a workers’ comp program today, you don’t need one more vendor pitch to know the landscape is changing. You’re hearing about AI intake, automated medical summaries, predictive triage, and […]

By James Benham, Co-Founder and CEO, JBK  In some claims offices, AI now writes the first claim note, flags high-risk files, and even summarizes doctor reports, before the adjuster picks up the phone. AI in workers’ comp […]

By James Benham, Co-Founder and CEO, JBK The riskiest moments in payables rarely look dramatic. They arrive as routine change requests, an updated remit to address, a new routing number, or an urgent wire that […]