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The 5 C’s of Injury Communication

05 Nov, 2026 WorkersCompensation.com

                               

✅ Care

  • Show genuine concern for the employee's well-being.
  • Make the person more important than the paperwork.

✅ Calm

  • Stay composed and reassuring.
  • Avoid spreading panic or frustration.

✅ Communication

  • Listen actively.
  • Keep the injured worker informed about next steps.

✅ Connection

  • Maintain contact during recovery.
  • Help the employee feel part of the team.

✅ Consistency

  • Follow through on promises.
  • Treat every injured employee with respect and fairness.

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