Erin Quinn-Stevens – A Champion of Empowerment in Workers’ Compensation

04 Mar, 2024 Claire Muselman


Sarasota, FL ( -- Erin Quinn-Stevens is a seasoned insurance professional who serves as a National Account Manager at Optum. Her dedication to the field extends beyond her professional role. Erin also serves as the Indiana ambassador for the Alliance of Women in Workers' Compensation, where she champions diversity, inclusion, and professional development. With over two decades of experience and a passion for empowering others, Erin has become a driving force for positive change within the Workers' Compensation community. Her commitment to fostering an environment of growth and support has earned her recognition as an empowerment champion, inspiring individuals at all levels of their careers to strive for excellence and reach their fullest potential. Erin's dynamic leadership and unwavering advocacy for inclusivity have made her a respected figure in the industry, shaping the landscape of Workers' Compensation with her vision for a more equitable and empowering future.

From Spanish Classrooms to Corporate Boardrooms: A Journey of Discovery

Erin aspired to become a Spanish teacher since childhood, as she loved learning and language. However, her fate took her on a different path, and she ended up in the insurance industry. Erin started working as a client service representative over 20 years ago, which allowed her to fulfill her passion for helping others and use her Spanish degree. As time passed, she changed roles and moved into management and sales positions, allowing her to interact with different areas of the insurance sector and establish meaningful relationships with clients and industry professionals. Through these varied experiences, Erin realized that she had a natural ability to navigate corporate boardrooms, similar to what she had once envisioned for a classroom setting, showing her adaptability and resilience in pursuing her professional goals.

Navigating Challenges: Turning Adversity into Opportunity

Erin had to deal with skepticism early on in her career about women's suitability for sales roles. Despite being doubted by a leader who questioned her abilities solely based on gender, she didn't let it discourage her. Instead, she used it as fuel to propel her forward. Erin's strength in the face of adversity is evident in her decision to move to Indianapolis for a job opportunity. It was a bold, personal, and professional move, taken amidst uncertainty and without the comfort of familiar surroundings. This decision played a significant role in her career progression and personal development. Furthermore, Erin's philosophy of treating mistakes as learning opportunities is demonstrated by her proactive response to a misunderstanding with her credit card company. It shows her ability to adapt and grow in every situation. Her journey of overcoming challenges with grace, learning from every experience, and never losing sight of her ambition showcases a remarkable blend of resilience, strategic thinking, and an unyielding commitment to personal and professional growth.

Defining Success: A Journey of Continuous Growth

For Erin, success transcends traditional achievement benchmarks; it embodies the essence of perpetual learning and the quest for personal betterment. Her career, enriched by the ethos of continuous growth, reflects an unwavering dedication to making a substantive difference in the lives of her clients and colleagues. Erin's approach to challenges is about surmounting them and leveraging these experiences as pivotal learning moments that broaden her expertise and enhance her capacity to guide others. This philosophy is rooted in her belief that success is also about creating opportunities for others, exemplifying leadership that empowers and uplifts, and facilitating environments where everyone is encouraged to reach their full potential. Her story is a testament to the power of a growth mindset, illustrating that true success is found in the journey of evolving oneself and contributing to the growth of those around her, fostering a legacy of positive impact and communal advancement.

Inspiring Role Models and Community Engagement

Role models deeply inspire Erin, and she has a solid commitment to community engagement, which she attributes to her mother's example. Erin's mother's resilience after a workplace injury, where she fought tirelessly for her rights and pain-free existence, has instilled in Erin a profound understanding of strength and the importance of self-advocacy. This experience has dramatically influenced Erin's professional life, where she strives for excellence and advocates for diversity and inclusion in the workplace. As an Indiana ambassador for the Alliance of Women in Workers' Compensation, Erin uses her position to foster a supportive environment that encourages mentorship and professional development and empowers women in the industry. Her efforts extend beyond personal achievements, focusing on building a supportive community that uplifts every member. Erin believes in the transformative power of collective growth and the positive impact of inspiring role models. She is always eager to lend a hand, leveraging her network to connect with others and supporting them through her fierce belief in their potential.

Uplifting Spirits and Paying It Forward

Erin Quinn-Stevens is an embodiment of resilience and positivity. She uses her unique blend of personal interests and professional wisdom to uplift spirits and make a positive impact. Erin has a multifaceted approach to overcoming adversity. She finds joy in the melodies of her favorite music, the companionship of her dogs, and the comfort of her go-to queso. Erin embodies gratitude and shows us that strength often comes from simple pleasures. Apart from her coping mechanisms, Erin is committed to mentorship and professional growth. She provides proactive advice for those entering the Workers' Compensation field. Erin champions the value of networking, the pursuit of knowledge, and the importance of embracing every opportunity for advancement. She serves as a guiding light for the next generation.

Erin showcases the power of paying it forward. She demonstrates how sharing one's journey and insights can inspire others to navigate their paths with confidence, resilience, and an unwavering spirit of positivity. Erin makes the workers' compensation industry sparkle!

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    About The Author

    • Claire Muselman

      Meet Dr. Claire C. Muselman, the Chief Operating Officer at, where she blends her vast academic insight and professional innovation with a uniquely positive energy. As the President of DCM, Dr. Muselman is renowned for her dynamic approach that reshapes and energizes the workers' compensation industry. Dr. Muselman's academic credentials are as remarkable as her professional achievements. Holding a Doctor of Education in Organizational Leadership from Grand Canyon University, she specializes in employee engagement, human behavior, and the science of leadership. Her diverse background in educational leadership, public policy, political science, and dance epitomizes a multifaceted approach to leadership and learning. At Drake University, Dr. Muselman excels as an Assistant Professor of Practice and Co-Director of the Master of Science in Leadership Program. Her passion for teaching and commitment to innovative pedagogy demonstrate her dedication to cultivating future leaders in management, leadership, and business strategy. In the industry, Dr. Muselman actively contributes as an Ambassador for the Alliance of Women in Workers’ Compensation and plays key roles in organizations such as Kids Chance of Iowa, WorkCompBlitz, and the Claims and Litigation Management Alliance, underscoring her leadership and advocacy in workers’ compensation. A highly sought-after speaker, Dr. Muselman inspires professionals with her engaging talks on leadership, self-development, and risk management. Her philosophy of empathetic and emotionally intelligent leadership is at the heart of her message, encouraging innovation and progressive change in the industry. "Empowerment is key to progress. By nurturing today's professionals with empathy and intelligence, we're crafting tomorrow's leaders." - Dr. Claire C. Muselman

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