Dollars & Sense When claims professionals recognize troubling patterns, speaking up can carry professional consequences. The ethical responsibility belongs to individuals and the organizations that determine whether their concerns will be heard.  Imagine a claims […]

Dollars & Sense When evidence reveals a potentially harmful practice, leadership accountability depends on what happens next. The decisions organizations make after receiving a warning can matter as much as the warning itself.  A quarterly […]

Dollars & Sense More communication, more services and more medical intervention can make a workers’ compensation claim look exceptionally well managed. The important question is whether all that activity is helping the injured worker recover.  […]

Dollars & Sense Every organization in the workers’ compensation system has legitimate goals. The challenge emerges when individually reasonable decisions combine to create consequences nobody intended.  Consider a workers’ compensation claim in which everyone appears […]

Dollars & Sense Predictive tools can identify expensive workers’ compensation claims. Whether the response improves recovery and reduces total costs demands a different kind of proof.  A workers’ compensation claim receives a high-risk score. The […]

Spooky Safe Halloween gives us a fascinating opportunity to watch attention change inside an ordinary workplace. A skeleton appears beside the copier. A coworker arrives dressed as a dinosaur. Someone announces the costume contest while […]

Spooky Safe A workplace can look exactly the same while becoming a completely different risk environment. Bring-your-family events, office trick-or-treating, trunk-or-treat celebrations, pumpkin patches, and other Halloween activities introduce people who were never part of […]

Spooky Safe Pumpkin carving looks simple because the ingredients are familiar: a pumpkin, a knife, a table, and a design. Familiar objects can disguise an unfamiliar task. Most employees participating in a workplace carving contest […]