The Human Side of Alignment Article 2 of 8  At 9:15 a.m., a claims adjuster listens as an injured worker describes another sleepless night. A request for additional treatment is under review, and the worker […]

The Human Side of Alignment Article 1 of 8 On Monday morning, a claims supervisor reminds the team that injured workers deserve timely answers. That afternoon, an adjuster spends twenty minutes explaining a pending treatment […]

Dollars & Sense Predictive technology can recognize patterns across thousands of claims. Some of the most important influences on recovery emerge only when someone asks the injured worker what is happening.  Imagine two injured workers […]

Dollars & Sense Performance measures shape decisions long before anyone questions the results. In workers’ compensation, what organizations choose to reward can influence the experience and recovery of injured workers.  A claims department finishes the […]

Dollars & Sense In workers’ compensation, the organization purchasing the technology, the employer funding the losses and the injured worker experiencing the outcome may have very different definitions of success.  Consider what happens when an […]

Dollars & Sense When claims professionals recognize troubling patterns, speaking up can carry professional consequences. The ethical responsibility belongs to individuals and the organizations that determine whether their concerns will be heard.  Imagine a claims […]

Dollars & Sense When evidence reveals a potentially harmful practice, leadership accountability depends on what happens next. The decisions organizations make after receiving a warning can matter as much as the warning itself.  A quarterly […]

Dollars & Sense More communication, more services and more medical intervention can make a workers’ compensation claim look exceptionally well managed. The important question is whether all that activity is helping the injured worker recover.  […]