Library Day: Building a Prompt Library for Adjusters & Employers 

The Trained A-Eye

Welcome back, classmates! If last week’s English lesson taught us the art of crafting strong prompts, then today we head to the library, my favorite place in school! The library has always been a place of organization, inspiration, and discovery. In the world of artificial intelligence, that is exactly what a prompt library can be. We define a prompt library as a curated collection of prompts that saves us time, fuels creativity, and ensures consistency across the way we use AI. For workers’ compensation professionals, this could become one of the most powerful tools in our communication and claims management toolbox. 

This project is inspired by my professor friends Chris Snider and Christopher Porter, known as the Innovation Profs, who created the AI Summer School series. Their exploration of prompting sparked me to see how this concept could live in the workers’ comp space. Their lessons lit up my imagination and reminded me that while prompts can be tested, revised, and polished individually, their true power emerges when they are collected, shared, and reused. A prompt library transforms isolated brilliance into a strategic asset that can benefit teams, organizations, and even our entire industry. 

What Is a Prompt Library? 

A prompt library is simply a curated collection of prompts including but not limited to questions, statements, or instructions designed to guide AI into producing meaningful results. Think of it as a recipe book for AI interactions. Instead of guessing every time you step into the kitchen, you pull a tried-and-true recipe off the shelf and know you will get something delicious. In workers’ compensation, this means instead of writing every letter, claim summary, or policy explanation from scratch, you could select a reliable prompt that already produces the tone, clarity, and structure you need. A well-built library turns prompting from an individual skill into a collective resource. 

Why Build a Prompt Library? 

The benefits of a prompt library are clear, especially for an industry like ours where consistency and accuracy are vital. First, prompt libraries create uniformity across communication. When injured workers, supervisors, and HR teams receive messages built from consistent prompts, the quality of the experience improves. Second, libraries save time. No more starting from scratch with every request; prompts that already work can be reused, saving hours of effort across a team. Third, libraries spark creativity. Seeing how a colleague structured a prompt can inspire new ways to approach training, communication, or compliance. Finally, libraries support collaboration. When adjusters, risk managers, or HR professionals share their best prompts, the collective wisdom grows stronger. 

In workers’ compensation, where multiple people often touch a claim, collaboration is key. A shared library ensures that the empathy of a nurse case manager, the detail of a claims adjuster, and the compliance focus of a risk manager can all live side by side. Together, these voices create consistency, clarity, and compassion. 

The SCORE Framework for Building a Prompt Library 

Just as BRIEF gave us a simple way to think about crafting prompts, SCORE provides a roadmap for building and maintaining a prompt library. Let’s work through SCORE together in the context of workers’ compensation. 

S - Set Your Goals 

Every library has a purpose, and a prompt library is no different. For workers’ comp, your goal might be to improve injured worker communication, streamline return-to-work processes, or enhance internal training. Maybe your team wants faster first drafts of claims notes or more accessible explanations of state statutes. By setting your goals clearly, you give your library direction. Without goals, a library is just a messy stack of books. With goals, it becomes a resource that serves your mission. 

C - Collect and Curate Prompts 

The next step is to gather useful prompts. These can come from your own practice, your team’s best work, or even external sources that you adapt to your industry. You can also ask AI itself to help brainstorm prompts, testing them until they fit your needs. In workers’ comp, prompts could include letters explaining modified duty, training materials for supervisors, safety reminders, or claims summaries. The key is to curate by keeping the prompts that actually work and discard the ones that confuse or complicate. Quality matters more than quantity. 

O - Organize Your Prompts 

A library is only useful if you can find the book you need, and the same applies to prompts. Organize them by categories that make sense for your workflow: injured worker communication, supervisor resources, claims notes, compliance updates, or training scripts. Within each category, prompts can be labeled for tone, complexity, or intended audience. An organized library reduces friction and makes it easy for any team member to pull the right tool at the right time. 

R - Refine Your Prompts 

No prompt is perfect on the first try, just as no claims process is flawless the first time you design it. Refinement is the heartbeat of a strong library. Test your prompts, review the results, and adjust them until they reliably deliver what you need. In workers’ comp, that may mean revising prompts until they produce communications that are empathetic yet compliant, thorough yet clear. Refinement ensures that the library stays alive and continues to evolve as needs and technologies shift. 

E - Export and Share Your Library 

A library is meant to be shared. Whether in a shared Word document, a spreadsheet, or a team platform, exporting your library makes it accessible to everyone who needs it. When a claims team, HR department, or risk management unit all pull from the same library, they build consistency across the organization. For larger employers or carriers, this could extend to vendor partners, ensuring that every stakeholder communicates with the same voice and clarity. A shared library saves time and strengthens culture by aligning communication across the board. 

A Workers’ Comp Example of a Prompt Library 

Imagine building a prompt library for return-to-work. Under one category, you might have prompts that draft empathetic letters to injured workers explaining modified duty. Another category could include prompts that coach supervisors on having supportive conversations with employees returning after an absence. A third category might offer prompts that create quick handouts or FAQ sheets about transitional assignments. This collection becomes a library that saves hours of writing time and ensures that every communication feels consistent, compassionate, and clear.  

Why This Matters for Our Industry 

Workers’ compensation thrives on trust, and trust is built on communication. A prompt library is an improvement in efficiency because saving time is a gift. A prompt library also raises the standard of communication across our industry. Injured workers deserve clarity. Supervisors deserve confidence. Teams deserve resources that support them in doing their jobs well. By embracing prompt libraries, we take a step toward a future where every letter, every summary, and every training resource reflects the best of who we are. 

Class Takeaway 

A well-crafted prompt is a powerful tool, but a library of prompts transforms power into strategy. By applying SCORE, workers’ compensation professionals can build resources that ensure consistency, save time, spark creativity, and encourage collaboration. Just like the library card we treasured as kids, and still do as adults for Libby, a prompt library gives us access to worlds of possibility. Like any good library, its value grows the more we use it. 

Here is your homework: start your own prompt library. Collect three prompts you have tested, organize them in a simple document, and share them with one colleague. See what happens when your library grows. The future of workers’ compensation communication may very well be written one prompt at a time. 

Class dismissed. ✨ 

Next week: Science Lab – Custom GPTs for Workers’ Comp Programs. 

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