The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: This playbook provides a structured approach to investigation, communication, medical management, and documentation. Claim Profile Scenario […]

Back to Claims School Jim Frerking has spent his career seeing workers’ compensation from several sides of the industry. He has worked for a large insurance carrier, a major property and casualty broker, and now […]

The Caring Claim Leaders shape the workers’ compensation experience long before an injury occurs. Their decisions determine how quickly claims are reported, how supervisors respond, how information moves, and whether injured employees remain connected to […]

The MedLegal Professor Technology Lab AI, Documentation, and Professional JudgmentThe EEE Responsible AI Standard. Educate. Empower. Elevate. By Nikki Mehrpoo In workers’ compensation, notes are not just reminders. They are the official record of what […]

The Caring Claim A medical provider can understand the injury and still lack a clear picture of the work awaiting the injured employee. Job titles rarely reveal the physical demands, cognitive pressure, environmental conditions, or […]

Back to Claims School A claim can remain open for years and still lack a clear sense of direction. Medical appointments continue, reserves receive periodic review, and conversations repeat without moving the parties closer to […]

The Caring Claim The direct supervisor often becomes the most influential person in an injured employee’s workplace experience. This leader represents the organization through every phone call, schedule change, check-in, and return-to-work conversation. Employees frequently interpret a supervisor’s silence […]

Back to Claims School Fraud concerns often begin with a detail that needs clarification. A date may conflict with a medical record, an activity may appear inconsistent with a stated restriction, or a billing pattern […]