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Building a Feedback Loop: Learning from Non-Compensable Claims 
Building a Feedback Loop: Learning from Non-Compensable Claims 

Roadmap Handling non-compensable claims with empathy and efficiency is critical for maintaining trust and morale within an organization. Yet, the real key to continuous improvement lies in learning from these experiences. Establishing a feedback loop […]

  • Feb 02, 2025
  • Claire Muselman
Educating Employees on the Claims Process: Knowledge as Empowerment 
Educating Employees on the Claims Process: Knowledge as Empowerment 

Roadmap Navigating workers' compensation claims can be overwhelming for employees, especially when a claim is denied as non-compensable. Without clear information, employees may feel confused, frustrated, or distrustful of the process. By providing education and […]

  • Jan 31, 2025
  • Claire Muselman
Transparent Communication in Non-Compensable Claims: Preserving Trust and Morale 
Transparent Communication in Non-Compensable Claims: Preserving Trust and Morale 

Roadmap  When a workers' compensation claim is deemed non-compensable, transparent communication becomes paramount. A non-compensable claim does not meet the criteria for compensation under the applicable workers' compensation laws. For employees, denying a claim can […]

  • Jan 29, 2025
  • Claire Muselman
Understanding Non-Compensable Claims: A Foundational Guide for Employers 
Understanding Non-Compensable Claims: A Foundational Guide for Employers 

Roadmap When a workers' compensation claim is deemed non-compensable, it can create confusion, frustration, and disappointment for everyone involved. For employees, a denial may feel like a rejection of their experience or worth. For employers, […]

  • Jan 28, 2025
  • Claire Muselman
Navigating Non-Compensable Claims: Why Care and Clarity Matter 
Navigating Non-Compensable Claims: Why Care and Clarity Matter 

Roadmap  When a workers' compensation claim is deemed non-compensable, it can feel like a dead end for both the employer and the employee. This decision may spark frustration, fear, and financial uncertainty for the worker. […]

  • Jan 28, 2025
  • Claire Muselman
5 Questions on High-Risk Industries, CLM Session with Michele Punturi & Michelle Leighton
5 Questions on High-Risk Industries, CLM Session with Michele Punturi & Michelle Leighton

In advance of the CLM Focus Conference coming up Feb. 11-12, we're presenting a series of conference-preview pieces to better understand what the sessions will offer and why they're relevant to the workers' compensation industry. Today, we […]

  • Jan 26, 2025
  • Frank Ferreri
Updating Training Based on Lessons Learned: Elevating Safety and Prevention Efforts
Updating Training Based on Lessons Learned: Elevating Safety and Prevention Efforts

Roadmap Effective training is the cornerstone of a robust workers' compensation program. However, no training program is perfect from the start. Continuous improvement is essential, and claims provide a wealth of insights to refine training […]

  • Jan 19, 2025
  • Claire Muselman
Claims Roadmap: Simplified Navigation of the Claims Process 
Claims Roadmap: Simplified Navigation of the Claims Process 

Roadmap  When an injury occurs in the workplace, an organization’s response shapes the recovery journey for the injured worker and the effectiveness of the entire workers’ compensation program. This roadmap provides actionable steps to manage […]

  • Jan 19, 2025
  • Claire Muselman
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