Back to Claims School A workers’ compensation claim may appear to live inside one file, yet the work extends across an entire network of people. The injured employee needs medical care, income stability, information, and […]

The Caring Claim How Timely Outreach Protects Connection and Participation in Workers’ Compensation  Silence inside a workers’ compensation claim is rarely empty for the injured employee. Every day without an update can invite questions about […]

The Caring Claim How Warm Referrals Preserve Trust in Workers’ Compensation  Every handoff in a workers’ compensation claim carries the possibility of strengthening trust or weakening it. Injured employees often move among supervisors, human resources […]

The Caring Claim How Predictability Supports Participation and Recovery  Uncertainty becomes one of the heaviest burdens an injured employee carries after the physical injury occurs. The employee may leave a medical appointment holding work restrictions […]

The Caring Claim Every workers’ compensation claim has a first human moment. The injury may have already been reported and the paperwork may already be moving, yet the employee’s experience begins when another person makes contact. Pain has disrupted the body […]

What Do You Think? When a claimant tries to claw back what he thinks is his several years after a decision against him came down, the record -- including recordings -- may come back to […]

NCCI’s latest report, Exploring Workers Compensation Trends by Industry and State, digs into the details and why it matters. Key Takeaway While lost-time claim frequency continues its long-term downward trend, significant differences remain across industries and jurisdictions. […]

Case File A Vermont plaintiff who received workers' compensation benefits argued that jurors should have been informed of both the benefits and his obligation to reimburse them from any recovery. The Vermont Supreme Court disagreed, […]