The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: This playbook provides a structured approach to investigation, communication, medical management, and documentation. Claim Profile Scenario […]

Back to Claims School Jim Frerking has spent his career seeing workers’ compensation from several sides of the industry. He has worked for a large insurance carrier, a major property and casualty broker, and now […]

Back to Claims School A workers’ compensation claim can gather people quickly. A nurse case manager enters the file. Transportation is arranged. Equipment is delivered. An interpreter joins a medical appointment while a rehabilitation professional […]

Back to Claims School Hope Remetta, CLMP, has spent 21 years in workers’ compensation developing the judgment required to manage some of the industry’s most difficult claims. She serves as Director of Catastrophic Claims for […]

Back to Claims School A claim can remain open for years and still lack a clear sense of direction. Medical appointments continue, reserves receive periodic review, and conversations repeat without moving the parties closer to […]

Back to Claims School Julio E. Martinez never planned on building a career in workers’ compensation law. He graduated from UCLA with a degree in Neuroscience and originally expected medicine to be part of his […]

Back to Claims School A workers’ compensation reserve gives financial form to a story that is still unfolding. The claims professional studies what is known today and estimates what the claim may reasonably require tomorrow. […]

Back to Claims School Kirsten L. Kaiser Kus brings a rare perspective to the CLM Claims College School of Workers’ Compensation because she has represented people on both sides of the system. She began her […]