Broadspire Promotes Shriner to Atlanta Service Center Manager


Atlanta, GA ( - Broadspire, a Crawford Company and third party administrator of workers compensation claims, liability claims and medical management services, has named Lorraine Shriner to the position of Atlanta service center manager.

Shriner is responsible for ensuring that the quality of the claims managed by the Atlanta service center remains at its current high level. She directs a staff of 65 claims professionals and support personnel.

“Lorraine has demonstrated her leadership skills in a wide variety of roles during her long career,” said Don McPherson, vice president of casualty claims – Eastern Division, to whom Shriner reports. “She brings a great deal of expertise and a true understanding of our clients' needs to her new position, and we look forward to her continued success.”

Shriner began her career in the workers compensation industry as a claims specialist in Richmond, Va. She was promoted to a number of leadership positions that took her from Richmond to Dallas and then to Atlanta, where she served as branch claim manager. In that role, Shriner worked to consolidate four claim offices, created a resolution/specialty team and participated in a number of other projects designed to improve operations and performance.

Following Crawford's acquisition of Broadspire in 2006, Shriner assisted with the transition of the organization and became a team manager and later assistant service center manager.

Shriner has been in the insurance industry for 30 years and holds the Associate in Claims (AIC), Workers' Compensation Claim Law Associate (WCLA) and Certified Workers' Compensation Professional (CWCP) designations. She is pursuing the Associate in Risk Management (ARM) certification.

A Special Olympics volunteer, Shriner also supports the Down Syndrome Association of Atlanta and FOCUS (Families of Children Under Stress).

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