Magnifying Glass

Compassion as a KPI: Measuring Empathy in Claims Management
Compassion as a KPI: Measuring Empathy in Claims Management

The dynamic environment of workers’ compensation has identified empathy as an essential component of effective claims management. The human element of injured workers' feelings throughout the claims process has gained recognition as a key factor for […]
The Case for Compassion: Navigating Mental Health and Psychological Claims in Workers’ Compensation 
The Case for Compassion: Navigating Mental Health and Psychological Claims in Workers’ Compensation 

If there’s one thing nearly all of us can agree on in today’s complex, high-speed world, it’s this: mental health challenges are everywhere. Mental health issues are present in both your local community and your home […]
Return-to-Work Programs and Vocational Rehabilitation: Rebuilding Lives Through Meaningful Work 
Return-to-Work Programs and Vocational Rehabilitation: Rebuilding Lives Through Meaningful Work 

As innovation reshapes the workers’ compensation landscape, few topics are as urgent—or as underutilized—as vocational rehabilitation for permanently restricted workers. As the industry continues to innovate with predictive analytics, AI-driven claims triage, and integrated care […]
From Trade Policy to Claims Desk: Tariffs and Workers’ Comp 
From Trade Policy to Claims Desk: Tariffs and Workers’ Comp 

The topic of workers’ compensation seldom appears in global trade policy discussions. The implementation of tariffs, which act as taxes on imported goods, serves as protection for domestic markets while punishing international competitors. Workers’ compensation insurance and […]
A Decade Later, My Mission Remains: Return to Work in Workers’ Compensation 
A Decade Later, My Mission Remains: Return to Work in Workers’ Compensation 

A decade in workers’ compensation has only strengthened my conviction: The intention of our work is to return injured workers to good health and meaningful work. This approach extends beyond financial considerations and mandatory requirements because […]
Beyond Transactions: The Enduring Impact of Human Connection in Workers’ Compensation 
Beyond Transactions: The Enduring Impact of Human Connection in Workers’ Compensation 

In the complex, interconnected world of workers’ compensation and healthcare, where professionals from diverse disciplines converge to support injured workers, relationships are the common thread that binds us all. These personal, professional, or internal connections […]
Empathy in Action: Returning Workers to Health and Meaningful Work 
Empathy in Action: Returning Workers to Health and Meaningful Work 

The workers’ compensation industry is often seen through a lens of financial transactions, regulatory compliance, and cost containment. Yet, at its heart, the industry serves a profoundly human purpose: to restore the health, dignity, and […]
Transforming Accessibility: Telemedicine’s Impact on Injured Worker Care 
Transforming Accessibility: Telemedicine’s Impact on Injured Worker Care 

The world of workers’ compensation is undergoing a profound transformation, driven by the rapid adoption of telemedicine. Initially viewed as a novelty, telemedicine has evolved into an indispensable tool for delivering care to injured workers. […]