The dynamic environment of workers’ compensation has identified empathy as an essential component of effective claims management. The human element of injured workers' feelings throughout the claims process has gained recognition as a key factor for […]

Case Management Focus Happy New Year! I hope you and your family had a great holiday. As we begin the New Year, many return to work renewed and ready to jump into our work. The […]

{Part Eight of Compassion Fatigue in Workers' Compensation Adjusters}  Implementing strategies to combat compassion fatigue is important, but how do organizations know if these interventions are effective? Measuring the impact of compassion fatigue interventions is […]

Scorecards are frequently used in worker's compensation metrics as performance management systems. This process encourages claims leaders and adjusters to perceive performance in an unduly limited, short-term manner that hinders collaboration; however, it is objective […]