Back to Claims School Medical management begins when a claim requires care, yet its purpose reaches across the full recovery process. Claims professionals do not practice medicine and still need to understand how diagnosis, treatment, […]

What Do You Think? A company allegedly fails to fix a leak in a warehouse freezer section, turning it into an “ice skating rink.” Predictably, one of its employees falls and seriously injures himself. That […]

Back to Claims School A workers’ compensation claim often begins with very little information. A supervisor may report that an employee felt pain while lifting a box. The employee may describe symptoms that developed over several days without identifying one clear […]

Case File A worker's hand was crushed by a 2,500-pound check valve during a plant turnaround project. Could he avoid Louisiana workers' compensation exclusivity by alleging an intentional tort and suing the plant owner? Case […]

The Case Manager Case managers who learn to work effectively with the claims adjusters on their cases often achieve better outcomes for everyone involved. The claims adjuster is an important member of the workers’ compensation […]

Back to Claims School A workers’ compensation claim may appear to live inside one file, yet the work extends across an entire network of people. The injured employee needs medical care, income stability, information, and […]

The Caring Claim How Timely Outreach Protects Connection and Participation in Workers’ Compensation  Silence inside a workers’ compensation claim is rarely empty for the injured employee. Every day without an update can invite questions about […]

The Caring Claim How Warm Referrals Preserve Trust in Workers’ Compensation  Every handoff in a workers’ compensation claim carries the possibility of strengthening trust or weakening it. Injured employees often move among supervisors, human resources […]