The Caring Claim An injured worker enters the workers’ compensation system carrying questions that may not yet have words. Pain, uncertainty, financial pressure, and unfamiliar terminology can make it difficult to determine which questions matter […]

The Caring Claim “Do you have any questions?” We ask this as though everyone shares the same language, understands the same jargon, and views the situation from the same perspective. People cannot ask questions they […]

The Caring Claim How Timely Outreach Protects Connection and Participation in Workers’ Compensation  Silence inside a workers’ compensation claim is rarely empty for the injured employee. Every day without an update can invite questions about […]

The Caring Claim How Warm Referrals Preserve Trust in Workers’ Compensation  Every handoff in a workers’ compensation claim carries the possibility of strengthening trust or weakening it. Injured employees often move among supervisors, human resources […]

The Caring Claim How Predictability Supports Participation and Recovery  Uncertainty becomes one of the heaviest burdens an injured employee carries after the physical injury occurs. The employee may leave a medical appointment holding work restrictions […]

The Case Manager When an employee is injured on the job, the goal is not only to provide appropriate medical care but also to help the injured worker recover and return to gainful employment as […]

The Case Manager Listening is one of the most valuable—and often underestimated—skills a nurse case manager brings to a workers' compensation case. Strong listening skills build trust, uncover barriers to recovery, reduce misunderstandings, and help […]

Summer Safety Series Welcome to The Science Behind Workplace Injuries: 30 Days of Summer Safety, where we explore the environmental hazards, human physiology, behavioral science, and organizational decisions that shape workplace safety. This article is part of our July […]