Aon eSolutions Partners With Mitchell SmartAdvisor Solutions To Deliver End-To-End WC Claims


CHICAGO and SAN DIEGO, July 27 /PRNewswire-FirstCall/ -- Aon eSolutions, the technology solutions business of Aon Corporation, and Mitchell SmartAdvisor Solutions™, a division of Mitchell International, a leading provider of information, workflow and performance management solutions to the Property and Casualty claims and collision repair industries, today announced that they have established an exclusive partnership to deliver an end-to-end claims and medical bill review solution for the workers' compensation industry.

Effectively managing claims and controlling skyrocketing medical costs are key challenges in the workers' compensation industry, problems compounded by having separate claims and bill review systems. This complex technology environment can create workflow inefficiencies, process delays and higher administrative expenses. Organizations have long demanded a holistic approach to the workers' compensation claims and medical bill review process.

Aon eSolutions has been at the forefront of delivering an integrated solution to address this need with the iVOS system, the industry's most comprehensive claims technology solution, and now joins forces with Mitchell to dramatically enhance its offering. Mitchell SmartAdvisor is a market leading bill review solution for workers' compensation, providing a unique combination of performance software and managed care services. As a result of this partnership, Aon eSolutions will replace its existing bill review engine by embedding SmartAdvisor into iVOS, creating an offering that will streamline operations, increase transaction speed and accuracy, enhance productivity, improve medical and administrative savings, and facilitate compliance.

"Aon eSolutions and Mitchell are bringing a best-of-breed approach to bear on today's most difficult workers' compensation challenges, resulting in efficiency gains and cost savings that our clients really need in this tough economic climate," said Kathy Burns, CEO of Aon eSolutions. "With SmartAdvisor, iVOS clients now gain access to an enhanced and broader breadth of bill review options and capabilities from the iVOS desktop."

"Leveraging the power of both iVOS and SmartAdvisor, organizations gain a single platform that is comprehensive and intelligent," said Nina Smith, senior vice president and general manager of Mitchell International SmartAdvisor Solutions. "This partnership enables clients to benefit from the complementary strengths of two industry-leading organizations. Mitchell and Aon will continue to focus on respective core competencies, but also invest in an expanded joint offering to include innovations in technology, services and cost-containment capabilities."

A detailed overview of this seamless claims experience will be unveiled at Aon eSolutions' Client Conference in September. 

About Mitchell SmartAdvisor Solutions

A division of Mitchell International, Mitchell SmartAdvisor Solutions is a leading provider of workers' compensation bill review solutions. SmartAdvisor's unique capabilities include customizable workflow modeling, Capstone® business decision rules engine, SmartReports™ data analytics and reporting tools, Claims Examiner Portal for fast, secured, real-time access to bill data, and a proven technology platform that delivers on average 50-70% straight-through processing for improved efficiencies and lower costs.

About Mitchell International, Inc.

Mitchell International is a leading provider of information and workflow solutions to the Property & Casualty claims and Automotive Collision Repair industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.

About Aon eSolutions

Aon eSolutions is the technology solutions business of Aon Corporation (NYSE: AON) and provides award-winning technology-based tools that improve the management of risk, insurance and safety programs. These personalized and configurable best-in-class systems — AonLine, iVOS, RiskConsole and SafetyLogic — each provide measurable value by aggregating data, streamlining business processes and optimizing resources. Visit for more information.

About Aon

Aon Corporation is a leading global provider of risk management services, insurance and reinsurance brokerage, and human capital consulting. Through its more than 36,000 colleagues worldwide, Aon delivers distinctive client value via innovative and effective risk management and workforce productivity solutions. Aon's industry-leading global resources and technical expertise are delivered locally through more than 500 offices in more than 120 countries. Named the world's best broker by Euromoney magazine's 2008, 2009 and 2010 Insurance Survey, Aon also ranked highest on Business Insurance's listing of the world's largest insurance brokers based on commercial retail, wholesale, reinsurance and personal lines brokerage revenues in 2008 and 2009. A.M. Best deemed Aon the number one insurance broker based on brokerage revenues in 2007, 2008 and 2009, and Aon was voted best insurance intermediary, best reinsurance intermediary and best employee benefits consulting firm in 2007, 2008 and 2009 by the readers of Business Insurance. Visit for more information on Aon and to learn about Aon's global partnership and shirt sponsorship with Manchester United.

Source: Aon 

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