Tech Talk – The Claims Evolution is Here: AI-Enabled Automation to Revolutionize Record Request Responses

Responding to records requests is a mandatory responsibility for insurance carriers, governed by regulatory requirements, legal timelines, and internal compliance standards. As request volumes rise and experienced staff retire, manual, in-house processes create operational strain, extend cycle times, introduce inconsistency, and elevate risk.

CLEVER by ClaimFox is the intelligent AI-enabled SaaS platform built to transform this labor-intensive process. By replacing manual labor with structured AI-driven intake, standardized workflows, auditable controls, and smart human oversight where needed, CLEVER strengthens compliance, increases throughput, and delivers scalable, market-leading turnaround times.

Speakers:

Fig Annunziato

CEO, ClaimFox

Fig Annunziato is the co-founder and CEO of ClaimFox, where she has led the company for the past decade with a focus on innovation, customer service, and people-first leadership. She drives strategic vision, business development, and manages a diverse portfolio of national and regional accounts, fostering strong growth and a dynamic company culture.

Prior to ClaimFox, Fig served as CEO of OneSource Document Management, successfully growing the business and leading its acquisition in 2014. Fig holds a Master’s in Public Administration from Syracuse University and a Bachelor’s in Political Science and Sociology from Hofstra University.

Michelle Erimez

Director of Customer Experience, ClaimFox

Michelle Erimez is the Director of Customer Experience at ClaimFox, where she has spent 12 years driving strategic growth and client success. After more than 11 years leading New Business Development and expanding the company’s client roster, she transitioned into Customer Experience to manage key accounts, build strategic partnerships, and ensure strong, long-term customer relationships through a forward-thinking leadership approach.

Heidy Villarreal

Director of Technology, ClaimFox

Heidy Villarreal is the Director of Technology at ClaimFox, where she has spent the past three years leading the company’s technology strategy and driving innovation across its digital ecosystem. In her role, she oversees the development of scalable solutions that support ClaimFox’s clients and operational growth. With a forward-thinking leadership approach, she stays on top of evolving industry needs and emerging technologies to align initiatives with business goals while ensuring reliable, client-centered results.