Injured to Enlightened: Inside a Work Comp Pro’s Personal Journey


Panelist(s) Info:
Michelle Despres, PT, CEAS II, CETS, REAS; VP of Physical Therapy at One Call
Duration: 1 hour
Approved for 1-hour of CE credit:
• RN, LPN, CNA, ARNP nationwide
• CCM, CDMS, & CRC nationwide
• Adjuster AK, AL, AR, DE, FL, GA, ID, IN, KY, LA, MN, MS, MT, NC, NH (WC), NH (Multi.), NM, NV, OK, OR (WC cert), OR (P&C), RI, TX, UT, WA, WV
• CA Adjuster: Workers' Compensation Post-Designation
• Florida Occupational Therapist
• Florida Physical Therapist
• AAPC: American Academy of Professional Coders

Course Description:
As workers’ compensation professionals, we work hard to remove any barriers that could derail an injured worker’s road to recovery. We seek to understand the impact of comorbidities, job responsibilities, and psychosocial factors. Everyone involved in the care journey is expected to be an expert in their area – an expert who delivers exceptional service and products.

With nearly 25 years in this industry, I am a seasoned expert in navigating the workers’ compensation system, especially as it relates to injured worker rehabilitation and physical therapy. On February 3, 2022, I suffered a work-related injury that left my bones shattered, my confidence shaken, and my outlook uncertain. The situation was made even worse when I realized there were many professionals in my field who lacked the knowledge and empathy necessary to fulfill my needs as an injured worker.

Here are just a few critical things I discovered during my journey – There are communication breakdowns that makes inter-stakeholder collaboration difficult. - There is more to the psychosocial aspect of care than what is currently being considered. There are gaps in the workers’ comp system that need to be managed and addressed.

My journey was course-corrected more than once because I have a solid understanding of the system; however, without that knowledge, my recovery would have been delayed and my outcomes potentially disastrous. Unlike me, most injured workers do not possess the understanding or resources to address issues as they arise.

Join me as I share the good, the bad, and the ugly of my personal workers’ compensation recovery journey. Together, we’ll discover better ways to collaborate, educate one another, and ultimately, drive outcomes.

August 2022

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