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The claims professional will improve their knowledge of cross-cultural differences and learn how culture and healthcare literacy may impact patient compliance. The learner will examine strategies to build an informed collaborative network of stakeholders; healthcare providers, nurse case managers, claims adjustors and language translators.
Hayley proactively monitors One Call's most complex cases to deliver the right care at the right time throughout the life of the claim. Hayley leverages 20 years of experience as a physical rehabilitation nurse for brain, stroke, orthopedic and spinal cord injuries. She has more than 20 years of experience in the workers' compensation industry, including prior experience as a nurse case manager. Hayley delivers continuing education courses to claims professionals on complex issues that are impacting claims outcomes.
June 2019