Leadership Link

Case Management Focus In the area of workers' compensation, Nurse case managers are leaders in that they work with all of the stakeholders to ensure each is in synch with the mission to ensure injured […]

Transitioning from the Drama Triangle, a psychological model that describes dysfunctional interactions, to the Empowerment Circle marks a significant shift in mindset, especially within the workers’ compensation space. The first role in the Empowerment Circle […]

Claims adjusters and employers must understand the Victim's role in the workers' compensation process. Injured workers can often feel overwhelmed, vulnerable, and unsure of the process or their future. This uncertainty and unknown mindset for […]

Within the Drama Triangle, the Rescuer role is characterized by a strong urge to help others, often to the point of over-involvement. While coming from a place of genuine care, the Rescuer inadvertently limits others' […]

The Persecutor role within the Drama Triangle represents behaviors and attitudes that appear domineering, controlling, or overly critical when viewed through a workers’ compensation lens. Claims adjusters or employers might unintentionally step into this role […]

Did you like the leadership series? Did you miss any of it? Good news. It's all in one place now, and that place is here. The Leadership Foundations in Workers' Compensation: A Guide to Transforming […]

Claims adjusters, injured workers, and employers play pivotal roles in the workers’ compensation recovery and claims process. Challenges often arise when interactions fall into what psychologist Stephen Karpman termed the Drama Triangle. This model explains […]

HR Homeroom Workers' compensation is as complex as it is crucial, with each claim touching on workers' lives, livelihoods, and well-being. While claims are filed and processes unfold, an underlying set of dynamics influences every […]