Leadership Link

The recent California jury verdict ordering Walmart to pay nearly $35 million to a former truck driver, Jesus "Jesse" Fonseca, is a powerful case study for leadership lessons. This decision raises questions about workplace culture, […]

Workers' compensation, often seen through claims, compliance, and recovery, holds the potential for transformation. This potential is not in the processes but in the people who drive them. Whether it's a claims adjuster guiding an […]

Apologies are powerful in any field but have unique significance in workers' compensation. This industry revolves around supporting people through physical, emotional, and often life-altering experiences. Professionals—whether adjusters, employers, or claims specialists—encounter deeply personal situations […]

As we conclude this exploration into the Empowerment Circle, it is time to reflect on how this model fundamentally changes worker compensation interactions for the better. By adopting the Creator, Challenger, and Coach roles, claims […]

The second role within the Empowerment Circle is the Challenger, which embodies accountability, encouragement, and constructive pushback. Unlike the Persecutor role in the Drama Triangle, which imposes blame and criticism, the Challenger inspires growth by […]

Case Management Focus In the area of workers' compensation, Nurse case managers are leaders in that they work with all of the stakeholders to ensure each is in synch with the mission to ensure injured […]

Transitioning from the Drama Triangle, a psychological model that describes dysfunctional interactions, to the Empowerment Circle marks a significant shift in mindset, especially within the workers’ compensation space. The first role in the Empowerment Circle […]

Claims adjusters and employers must understand the Victim's role in the workers' compensation process. Injured workers can often feel overwhelmed, vulnerable, and unsure of the process or their future. This uncertainty and unknown mindset for […]