Back to Claims School Stephanie Neuenfeldt, MBA, CPCU, ACP, SCLA, AINS, AIC, has spent 20 years building a career around the people and processes that shape workers’ compensation outcomes. She serves as Regional Workers’ Compensation […]

Back to Claims School A medical report can contain familiar words and still leave the claims professional with important questions. The diagnosis may be listed while the connection to the reported injury remains unclear. Restrictions […]

Back to Claims School Dr. Claire Muselman brings workers’ compensation, behavioral science, leadership, and education into the same conversation because claims outcomes are shaped by all four. She serves as Chief Operating Officer of WorkersCompensation.com […]

Back to Claims School A workers’ compensation program can generate constant activity and still leave leaders uncertain about whether it is improving anything. Files close, reports circulate, vendors complete assignments, and meetings fill the calendar. […]

Bits & Pieces Definition The "arising out of employment" requirement addresses the causal connection between employment and injury. An injury arises out of employment when the employment exposes the worker to a risk that contributes […]

Back to Claims School A strong fraud investigation begins long before anyone is caught doing anything. It begins when a claims professional recognizes that the available information requires closer examination and responds with discipline. The […]

The First 72 Hours of a Lost-Time Claim Purpose The first 72 hours largely determine whether a claim becomes: This playbook provides a structured approach to investigation, communication, medical management, and documentation. Claim Profile Scenario […]

Back to Claims School Jim Frerking has spent his career seeing workers’ compensation from several sides of the industry. He has worked for a large insurance carrier, a major property and casualty broker, and now […]