Roadmap Series A strong workers' compensation program does not respond to injuries—it works proactively to prevent them. This becomes embedded into organizational behavior and is depicted in the overall culture. Success in workers' compensation is […]

As we conclude this exploration into the Empowerment Circle, it is time to reflect on how this model fundamentally changes worker compensation interactions for the better. By adopting the Creator, Challenger, and Coach roles, claims […]

The final role in the Empowerment Circle is the Coach. While the Challenger drives accountability and resilience, the Coach provides guidance, support, and encouragement. The Coach's role is relief in the workers' compensation system, offering […]

The second role within the Empowerment Circle is the Challenger, which embodies accountability, encouragement, and constructive pushback. Unlike the Persecutor role in the Drama Triangle, which imposes blame and criticism, the Challenger inspires growth by […]

Transitioning from the Drama Triangle, a psychological model that describes dysfunctional interactions, to the Empowerment Circle marks a significant shift in mindset, especially within the workers’ compensation space. The first role in the Empowerment Circle […]

Claims adjusters and employers must understand the Victim's role in the workers' compensation process. Injured workers can often feel overwhelmed, vulnerable, and unsure of the process or their future. This uncertainty and unknown mindset for […]

Within the Drama Triangle, the Rescuer role is characterized by a strong urge to help others, often to the point of over-involvement. While coming from a place of genuine care, the Rescuer inadvertently limits others' […]

The Persecutor role within the Drama Triangle represents behaviors and attitudes that appear domineering, controlling, or overly critical when viewed through a workers’ compensation lens. Claims adjusters or employers might unintentionally step into this role […]