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Ethics in Action: Using Ethical Principles to Improve Workers’ Compensation Case Management
Ethics in Action: Using Ethical Principles to Improve Workers’ Compensation Case Management

The Case Manager As workers’ compensation case managers, we make decisions every day that can significantly affect an injured worker’s life. We coordinate care, communicate with providers, work with employers and claims professionals, address barriers […]
Building a Better Relationship Between the Workers Compensation Nurse Case Manager and the Claims Adjuster
Building a Better Relationship Between the Workers Compensation Nurse Case Manager and the Claims Adjuster

The Case Manager Case managers who learn to work effectively with the claims adjusters on their cases often achieve better outcomes for everyone involved. The claims adjuster is an important member of the workers’ compensation […]
How can Case Managers Improve Outcomes when the Psychological Impact is Worse than the Injury?
How can Case Managers Improve Outcomes when the Psychological Impact is Worse than the Injury?

The Case Manager When someone is injured on the job, the focus is naturally placed on treating the physical injury. Diagnostic tests are ordered, specialists are consulted, surgery may be scheduled, and rehabilitation begins. While […]
Overcoming Barriers to Returning an Injured Worker to Work: What can Nurse Case Managers Do?
Overcoming Barriers to Returning an Injured Worker to Work: What can Nurse Case Managers Do?

The Case Manager In last week's article, I wrote about the importance of Return-to-Work (RTW) programs and the vital role nurse case managers play in helping employers and injured workers achieve successful outcomes. This week, […]
The Importance of a Return-to-Work Program: How Case Managers Help Employers and Injured Workers
The Importance of a Return-to-Work Program: How Case Managers Help Employers and Injured Workers

The Case Manager When an employee is injured on the job, the goal is not only to provide appropriate medical care but also to help the injured worker recover and return to gainful employment as […]
The Power of Listening: 10 Skills Every Workers’ Compensation Nurse Case Manager Should Master
The Power of Listening: 10 Skills Every Workers’ Compensation Nurse Case Manager Should Master

The Case Manager Listening is one of the most valuable—and often underestimated—skills a nurse case manager brings to a workers' compensation case. Strong listening skills build trust, uncover barriers to recovery, reduce misunderstandings, and help […]
10 Communication Skills Every Workers’ Compensation Nurse Case Manager Should Master
10 Communication Skills Every Workers’ Compensation Nurse Case Manager Should Master

The Case Manager Communication is at the heart of everything a nurse case manager does. In the workers' compensation arena, communication can easily become fragmented as claims adjusters, physicians, therapists, employers, attorneys, and other healthcare […]
Case Managers as Healthcare Leaders: Making a Difference Beyond Workers’ Compensation 
Case Managers as Healthcare Leaders: Making a Difference Beyond Workers’ Compensation 

The Case Manager I am back! Over the past few weeks, I had the opportunity to do two things that always recharge me—take a vacation and attend the annual Case Management Society of America (CMSA) […]