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Nicole Usher has 15 years of experience in the workers’ comp industry and has held multiple leadership positions. As an operational leader, Nicole promotes innovative ways to provide superior client experiences that adhere to the complex nature of the industry, state regulations, and the needs of claims professionals. She is also the author of a three-part series on hospital discharge planning, of which the above piece is a synopsis from part one. To read more from the series on how hospital discharge planning can improve workflows and outcomes, visit: www.apricusinc.com/hospital-discharge-planning.