The Last Mile of Claims Resolution: Where Payments, Trust, and Risk Converge

In this Tech Talk episode, we sit down with Bob Bowdon, CEO of VerityPay, and Kirsten Knull, CRO of VerityPay to explore one of the most overlooked — and increasingly risky — stages of the claims lifecycle: the last mile of claims resolution.

While claims organizations have modernized decisioning and adjudication, claims payments are still often still manual, slow, and fragmented with issuance via paper checks, and email creating friction and risk. Bob discusses how new solutions can reduce exposure to check fraud, lost checks, reissuance delays, and poor claimant experiences that prolong closure and increase downstream legal and operational risk.

This conversation focuses on practical realities facing claims, legal, and finance teams today — and why modernizing claims payments is becoming a strategic priority for organizations that care about speed, compliance, and customer experience.

Speakers:

Robert Bowdon

President and Founder, VerityPay

Robert “Bob” Bowdon is the President and Founder of VerityPay and its parent company, Verity Advisors, LLC. After more than a decade in the oil and gas industry as a petroleum landman, Robert founded Verity Advisors in 2015 to address the growing issue of returning dormant assets to their rightful owners. In 2020, Bob began developing VerityPay, a secure digital payment solution specializing in B2C disbursements, to tackle that problem. In 2024, VerityPay launched and serves clients across healthcare, insurance, property management, utilities, and more. Bob's passion is uniting clients with their rightful assets in a safe, easy, and timely manner.

Bob lives with his wife and three children in Houston, Texas.

Kirsten Knull

Chief Revenue Officer, VerityPay

Kirsten Knull is the Chief Revenue Officer of VerityPay, a secure, patented B2C digital payments solution. Kirsten has an extensive background in Insurance, FinTech, and Payments Technology. Early in her career, she spent a decade at The Hartford where she specialized in tax-deferred investment strategies. At Capital One, she led B2B Payments commercialization and Global Operations Servicing Strategy for over 5000 Fraud and Disputes Agents. Kirsten is passionate about end-to-end customer experiences and getting upstream of friction and risk in high-impact moments.

Kirsten lives with her family, 6 chickens, 4 horses, and 2 dogs on a small farm in Richmond, VA