Simple Concepts for a Complex System: Micromanaging Claims Professionals
A primary trait which ensures success for claims examiners is their ability to closely manage all aspects of their claims.
Unfortunately, that trait can become a barrier to claims success when that examiner transitions to being a supervisor. Every new supervisor has (wrongly) thought “I could do both my work and my subordinates' work faster than it takes me to train and supervise my employees. In fact, if I did it myself, I would have better claims ...
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