Asking the supervisor is not the best thing when assessing a work injury. Instead, stakeholders can coordinate initial care with a triage nurse to provide an effective response and reduce workers' compensation program costs. Many service providers are outfitted with a call center where experienced nurses are available around the clock. This ensures that an employer is not required to hire an additional employee to cover the medical needs of injured employees.
When an employee is injured, the employee and/or their supervisor reports the accident directly to the nurse triage company where a trained nurse talks with the employee. The nurse can use proven interviewing techniques, listen carefully to the employee's description of the accident, and direct proper medical care. This allows the immediate focus to be on the employee's medical needs. Best-in-class providers use sophisticated medical software to assist the responding triage nurse to properly assess the injury.
Additional medical care can be directed from that point. By directing the employee to the most appropriate level of medical care, optimum medical care is provided sooner. This eliminates expensive emergency room visits and prevents the employee from starting medical treatment with a medical provider, only to be transferred to other locations.
There are many benefits to using nurse triage. Beyond saving money in terms of medical care provided to an employee following an injury, it also helps ensure that employee will receive appropriate medical care that allows them to return to work sooner.
Quick medical response following a work injury can reduce workers' compensation program costs. One way to do this is to coordinate efforts with a triage nurse to have an experienced medical professional on-site to evaluate an employee's medical needs and direct care. Employers who do not have their own on-site medical clinic are turning to nurse triage as a means of controlling and impacting workers compensation cost.
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