A 'Human-Centered Design Approach' Will Help Insurers Survive, Expert Advises
Boca Raton, FL (WorkersCompensation.com) - Improving customer experience and lowering customer costs are imperative for workers’ compensation insurers to survive, advises Phil Kalin, president and CEO of Pinnacol Assurance. Every executive team needs to think through and implement a strategy that addresses these concepts in order to successfully meet the challenges facing the industry.
Kalin also chairs the American Association of State Compensation Insurance Fund, which represents ...
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