Insurer Sees Improved Outcomes, Lower Costs with Workers' Recovery Approach
Des Moines, IA (WorkersCompensation.com) - Being nice can pay dividends. Workers’ compensation managers at Continental Western Group, a Berkley Company, are finding that using simple acts of kindness toward injured workers is reducing their costs.
“Our litigation rate has dropped the most,” said Claire Muselman, director of the Workers’ Compensation Workers’ Recovery Unit at the insurer. “It has a direct correlation on the number of times an injured worker ...
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