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Adjusting KPIs in Work Comp

03 Apr, 2023 Claire Muselman & Grant Vanderlaan

scoreboard at outdoor sports facility
Scorecards are frequently used in worker’s compensation metrics as performance management systems. This process encourages claims leaders and adjusters to perceive performance in an unduly limited, short-term manner that hinders collaboration; however, it is objective […]

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    • Claire Muselman & Grant Vanderlaan

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