[kp121]

Hi!

I've been googling around on Workers Comp to try and make heads and tails of this whole process, so I'm trying to figure out who's who. I want to make sure that when I'm on the phone with my insurance company, I know who I'm talking to and what their role in my journey is. So, in short,

What's the difference between:

Claims Manager

Claims Handler

Claims Adjuster

Claims Consultant

Nurse Case Manager

Insurance Broker

Insurance Agent

Vocational Specialist

Claims Underwriter

Thanks for your time,
(I'm in Massachusetts)

[1171]

There are no universal titles, every company has their own.
Claims Manager supervises a claims department.
A handler could be any non supervisor in claims department.
Claims adjuster has caseload in a claims department.
Consultant is someone outside of department who offers advice.
Nurse case manager generally interfaces between adjuster and medical services- may or may not report to the claims manager
INS broker Interfaces between employer and Carrier — usually on the purchase/underwriting side
INS agent works for a broker
A voc rehab specialist is a consultant who performs or advises on vocational rehabilitation issues - may or may not report to claims mgr.
Claims underwriter=???

Again these are only generalization and vary by carrier, state, and organizational structure.
I am surprised this isn’t,t available on the internet.
Did you try the dictionary of occupational titles or Onet?
https://www.onetonline.org

[1171]

Glad my information w as helpful.
Post again.