08-17-2010, 02:34 AM
Oh, where to begin as I have so many questions. I could use some help please. I'm furious, depressed, and almost out on the street because of my injury.
I injured my tailbone on 6/13/06 at a work event in CA. However, I worked/live in Colorado. Company is based in CA so my case fell under CA jurisdiction. As well, I get to choose my doctors, NOT the insurance company, because I am not based in CA. AME agreed with coccydynia diagnosis (extreme tailbone pain when sitting) and gave me a 14% permanent disability rating. Had every treatment under the sun; steroid injections (8+) , nerve blocks (6+), physical therapy (2 different times for 6+ months), acupuncture, chiropractic, trigger point injections (3+), massage, etc... NOTHING worked. Finally had my tailbone entirely removed (all 5 segments) a year ago. Followed up with physical therapy. Surgery pain was excruciating and pain got a bit better, but never got me to my zero point before surgery. Had several relapses and would be unable to do much of anything but lie down for 3 - 4 weeks at a time. The pain was just too much. Doctors said they couldn't do anything more for me so they referred me to one of my previous physiatrists for pain management. Became and am EXTREMELY depressed that my life will be like this forever. Been on extended release narcotics/nerve pain meds 24/7 for months + 1 vicodin a day. This doctor thought of one last possibility for me which is a nerve stimulator. You do a 5 day trial and if it doesn't work then that's it. If it does work then a permanent one is placed in my back.
With that said here's my first question (I'll post other ones separately.)
1) Doctor submitted for the nerve stimulator. UniMed Direct did the UR and denied it saying that they left 2 messages for my doctor with his assistant and they never spoke to him. I know this is bullsh*t and I have the phone records to prove that my doctor spoke to them. Only question the UniMed doctor asked my doctor on the phone was if I had physical therapy. My doctor told them that I had several times for several months and that it had not worked. UniMed doctor didn't ask my doctor any other questions.
How can the UniMed doctor be allowed to lie on their report and say that they never spoke to my doctor? Isn't the point of a UR to do a peer review? So why are they asking my doctor for information that is clearly written on my medical records sitting in front of them? This has continued to happen to me with every single UR I have had in the past. I know this is another way for them to intentionally delay, but how can this be legal? I have an attorney, can he do anything about the fact that they are flat out lying and not doing a peer review like they are supposed to? I've already been awarded future medical so why does it continually have to be a push to get anywhere? Lastly, for every other UR I have had UniMed referenced the ACOEM guidelines. Now suddenly in this new UR denial letter they are quoting California MTUS-Updated 2009 Chronic Pain Medical Treatment Guidelines? When did this become the new set of guidelines to follow?
I'm at my lowest point in my life so please any help I can get here is very much appreciated.
nicole
I injured my tailbone on 6/13/06 at a work event in CA. However, I worked/live in Colorado. Company is based in CA so my case fell under CA jurisdiction. As well, I get to choose my doctors, NOT the insurance company, because I am not based in CA. AME agreed with coccydynia diagnosis (extreme tailbone pain when sitting) and gave me a 14% permanent disability rating. Had every treatment under the sun; steroid injections (8+) , nerve blocks (6+), physical therapy (2 different times for 6+ months), acupuncture, chiropractic, trigger point injections (3+), massage, etc... NOTHING worked. Finally had my tailbone entirely removed (all 5 segments) a year ago. Followed up with physical therapy. Surgery pain was excruciating and pain got a bit better, but never got me to my zero point before surgery. Had several relapses and would be unable to do much of anything but lie down for 3 - 4 weeks at a time. The pain was just too much. Doctors said they couldn't do anything more for me so they referred me to one of my previous physiatrists for pain management. Became and am EXTREMELY depressed that my life will be like this forever. Been on extended release narcotics/nerve pain meds 24/7 for months + 1 vicodin a day. This doctor thought of one last possibility for me which is a nerve stimulator. You do a 5 day trial and if it doesn't work then that's it. If it does work then a permanent one is placed in my back.
With that said here's my first question (I'll post other ones separately.)
1) Doctor submitted for the nerve stimulator. UniMed Direct did the UR and denied it saying that they left 2 messages for my doctor with his assistant and they never spoke to him. I know this is bullsh*t and I have the phone records to prove that my doctor spoke to them. Only question the UniMed doctor asked my doctor on the phone was if I had physical therapy. My doctor told them that I had several times for several months and that it had not worked. UniMed doctor didn't ask my doctor any other questions.
How can the UniMed doctor be allowed to lie on their report and say that they never spoke to my doctor? Isn't the point of a UR to do a peer review? So why are they asking my doctor for information that is clearly written on my medical records sitting in front of them? This has continued to happen to me with every single UR I have had in the past. I know this is another way for them to intentionally delay, but how can this be legal? I have an attorney, can he do anything about the fact that they are flat out lying and not doing a peer review like they are supposed to? I've already been awarded future medical so why does it continually have to be a push to get anywhere? Lastly, for every other UR I have had UniMed referenced the ACOEM guidelines. Now suddenly in this new UR denial letter they are quoting California MTUS-Updated 2009 Chronic Pain Medical Treatment Guidelines? When did this become the new set of guidelines to follow?
I'm at my lowest point in my life so please any help I can get here is very much appreciated.
nicole