Trojan virus thingy?

[capricorn]

Oh grundig...I am at my wits end. If I go to MS for a refund what do I do then. I have had problems with MacAfee and Norton in the past. Not sure exactly what security I need. All from one CO.? Have no idea why I have no problems now that I turned the phishing filter off but my daughter can't access anything. This tech from MS was on my computer, as I was watching, doing all sorts of things. She reset all settings and I think that's what messed my daughter up. Everytime she open IE she first gets a blue blank screen that says to customize settings. I have no idea what his woman did and have sent MS 2 e-mails about this with no reply. They called on Monday and I told them the problems thier tech caused, was told another tech would call me but still haven't heard anything. I'm sure if I mess around enough I'll figure something out.

CAP