My state is New Mexico. I looked through State of NM Rules, Regs and Statutes and previous threads and could not find anything about communication with the Insurance Carrier or their Nurse Case Manager. Here is my question.....I have hired an attorney and want to know if all communication should be going from the IC (or NCM) directly to my attorney, or if the IC (or NCM) should still be coming directly to me? Thanks in advance for any and all help.
generally you should not be dealing with the carrier directly. whether you wish to allow contact with the ncm is your attys choice.
Yes, it is better to let your attorney handle all correspondence.
Any correspondence sent to my surgeon from the IC is always copied to me...but I don't have any direct contact anymore. They can get pretty difficult to deal with, and at first I always handled my own case with them. But when they decided to make things difficult...like trying to stop my benefits, it became important for my sanity if nothing else to just have my attorney deal with them.
Same here. The day my attorney notified the IC that he was representing me all contact with me stopped.
My ncm , was the one that started all the problems, then the i/c became hostile, just making me crazy. Once I had an attorney all correspondence went through him. I am now at the poit that I do not even get copies of W/C paper work, letters ect..... because they just upset me so much.
Not having contact has helped and protected me.
Good luck.
My ncm , was the one that started all the problems, then the i/c became hostile, just making me crazy. Once I had an attorney all correspondence went through him. I am now at the poit that I do not even get copies of W/C paper work, letters ect..... because they just upset me so much.
Not having contact has helped and protected me.
Good luck.
Thanks to all of you who responded. I appreciate your input!
My Attorney made it Very Clear that ALL Correspondence and Information and Communication is to go through Him. I am not Permitted to Speak to Anyone Other than My Pharmacist to Check on My Meds. Too many Cooks Spoils the Soup, and it's Best to Let Your Attorney handle things, and Stay in Contact with Them for Updates. Best of Luck!!
The only part of my claim I handle myself is my expense report which I send to the IC every 2 months.
I have had a few instances where I have been delayed and I will call the Case Manager and ask what's going on?
This expense report is a pet pieve of mine and it pisses me off when it is intentionally delayed. I generally have no trouble but......
When I became repped, my C/A was kind enough to send me an email explaining that all further communication needs to go thru my attorney. All I send him directly is expense reports but always with copies to my attorneys.
I continue to communicate directly with my NCM, but she did call my attorney first to ask what his preference was. He said it was up to me, and I chose to talk directly to her. It all depends on your NCM. My first NCM was a witch, and I had her removed from my case. That was even before I was repped.
Avoid talking to the IC at all cost, they can use it against you.
Funny, last time I was in court Respondent asked why I didn't call IC for treatment. My reply, 'In my state you're not allowed to call IC once you've hired an attorney.' The same applies to really anyone employed by your company asking questions, especially HR. Sometimes you need to remind them of that, they harass you, etc. Don't put up with it.