WorkersCompensation.com's CompNewsNetwork: Specialty Risk Services Expands Client Service Strategies

Specialty Risk Services Expands Client Service Strategies
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admin on 18 April, 2007 11:00:00
 
HARTFORD, CT (CompNewsNetwork) - Specialty Risk Services (SRS), one of the
nation's largest property casualty third party administrators for workers'
compensation and liability claims, announces the augmentation of its suite of
consultative client support tools with the appointment of Kenneth F. Martino,
Jr. as Senior Vice President for all of SRS' Account Management and Retention
functions.
Based in SRS' headquarters in Hartford, Conn., Martino has most recently
managed the portfolio of SRS' largest clients, integrating highly customized
claim service programs, dedicated operations and risk management consultation
practices. In his expanded role, Martino will further refine his
highly-successful strategies and seek to enhance the level of client support
across the SRS book of business.
Prior to joining Specialty Risk Services in 1999, Martino, a benchmarking and
performance measurement specialist, served as National Practice Leader for
Workers' Compensation for Tillinghast-Towers Perrin, including serving on their
Total Health Management leadership team. He has also held a variety of
management positions in claims, medical management and underwriting at
Travelers Insurance Company. Mr. Martino earned his M.B.A. and bachelor's
degree, both with a concentration in Finance, from the University of
Connecticut at Storrs. He is a Chartered Property Casualty Underwriter (CPCU).
In a recent national survey of Risk Managers conducted by SRS, participants
identified three key attributes they most seek when selecting a third party
administrator. According to Joe Boures, President of SRS, "Risk Managers cited
the quality of the claims professionals, the ability to provide consultative
support and the ability of the TPA to effectively manage overall loss costs as
being most critical to them. Ken Martino has the track record and the expertise
to ensure creative and consistent solutions in all three areas."
This change in SRS' management follows the recent announcement by Governor M.
Jodi Rell of the appointment of Thomas R. Sullivan, SRS' Senior Vice President,
Account Management, as Connecticut State Insurance Commissioner. "Tom Sullivan's
contributions in the development of SRS client benchmarking & support tools
really lays the ground work for our future strategies, and will help ensure
success in our vision of providing the kind of comprehensive, tailor-made
support that our customers increasingly seek," Boures said.
About Specialty Risk Services
Based in Hartford, CT, Specialty Risk Services, LLC (SRS) is one of the largest
Third Party Administrators in the industry. Founded in 1990, the company
provides workers' compensation, auto, general and product liability, integrated
disability, claim administration and risk management services nationwide.
Approved by more than 20 insurance carriers, SRS offers bundled and unbundled
services to both self-insured and insured clients, including many Fortune 1000
companies.