On the Plus Side, He is Polyp Free
Organizations that deal directly with the public must always be prepared for the unexpected. Risks lurk at every turn, and if employees are not ever vigilant, something can rapidly go wrong – and place your operation in the glaring light of the media’s focus.
Such was the case recently for Rome’s Fiumicino airport, which is defending its security procedures after a drunk Norwegian passenger fell asleep on a baggage belt, and was subsequently carried for 15 minutes through Terminal 3 with no one apparently noticing.
In fact, the first anyone noticed something amiss is when he showed up on their x-ray monitors as he passed through the security equipment.
You’ve got to love the response from the Airport. A senior officer with the airport police said the incident exposed no weaknesses in the terminal's security. He also indicated it was not the first kind of incident involving "drunks or people with psychological problems".
After all, they deal with pilots all the time. I don’t know what else that could mean.
The passenger was taken to a local hospital and then referred to prosecutors. It is not often that someone can go to the hospital with a copy of his own recent x-rays, but I bet that saved the medical teams there some steps. I assume any charges might include “making the airport security look like idiots”.
Bottom line, have a plan when something goes terribly awry. At least have something better than blaming drunks or people with psychological problems.Those people have enough trouble.
Email this story to a friend (above right) or share it with your social network!
About From Bob's Cluttered Desk - "A Place Online for our CEO to Opine"
Robert Wilson is President & CEO of WorkersCompensation.com, and "From Bob's Cluttered Desk" comes his (often incoherent) thoughts, ramblings, observations and rants - often on workers' comp or employment issues, but occasionally not.
Bob has a couple unique personality characteristics. He firmly believes that everyone has the right to his (Bob's) opinion, and while he may not always be right, he is never in doubt. Enter at your own risk, and like all of our blog areas, we encourage you to read the disclaimer at the bottom of the page.
We're not responsible for this guy.....
Bob is an accomplished speaker for the workers' compensation industry. He is available for conferences, corporate events, children's birthday parties and Bar Mitzvahs. You may access his Speakers Brief here.Join Bob and over 8,700 employers and professionals on his co-managed LinkedIn group - the Workers Compensation Roundtable. Join here today!