WorkersCompensation.com's CompNewsNetwork: Four Successful Job Accommodation Strategies for Unhappy Employees

Four Successful Job Accommodation Strategies for Unhappy Employees
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Republished with permission from ReduceYourWorkersComp.com on 15 April, 2009 12:51:12
 
When Returning Employees to Work
Remember: It's All Attitude
Dissatisfied Employees
The active-dissatisfied employee  who is really unhappy with his/her situation
will actively attempt to take advantage of the system. The proper response in
attempting to return this person to work is much more drastic and severe and
may include active investigation into their situation and fraud control
programs may be necessary.
The passive-dissatisfied employee  may malinger to stay out longer than
medically necessary.  While such workers may not willfully concoct schemes,
they will quietly take advantage of a situation when opportunity arises -
called "opportunistic fraud."  Fraud control tip lines often expose
passive-dissatisfied workers.  Constant interaction is recommended between
physicians with follow-up examinations to avoid communication breakdown or
further delays in returning to work.
For most employers  problems often arise because when they do not think of
employees in these four categories. Instead programs are developed
(workersxzcompxzkit) addressing only one or two types of employees.
Implementing such a limited response often has a detrimental effect on
employer/employee relations. For instance, when an employer uses the response
for a dissatisfied-active worker on a satisfied-active worker, new problems
arise.
Likewise, hiring an investigator  to follow a worker who is satisfied and
eager to return to work simply angers the previously content worker, causing
the worker, in turn, to become somewhat unwilling to return to work so quickly
or at all. Therefore, it's highly recommend employers adhere to the
four-quadrant Employee Attitude Axis.
Author:  Robert Elliott, J.D.
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